CUSTOMER SERVICE PORTAL

Give your clients full accessibility to all of their support tickets, just like your favorite helpdesk. 

Company-Wide Visibility

Clients can see the status of their tickets as well as tickets from other team members from their company, all in a simple, secure threaded view

Reduce Status Inquiries

Keep clients in the loop of every interaction. Ticket resolution is now a two-way street.

A Branded Experience

Add your logo and colors to update notifications and the portal itself to keep your branding front and center.

PRICING

BASIC

FREE
For Life
  • 3 Service Hub Seats
  • Company Branding
  • Email Support
GET IT NOW

PRO

$99
Per Month
  • 4-36 Service Hub Seats
  • Custom Subdomain
  • In-App Live Chat
GET IN NOW

ENTERPRISE

$189
Per Month
  • Unlimited Service Hub Users
  • Priority Feature Requests
  • Phone Support
GET IT NOW

FREQUENTLY ASKED QUESTIONS

How's this thing work again?

Simply put, when you create a ticket for a customer, they will immediately gain access to your private portal. They can see all of their past tickets, tickets from the company they belong to, as well as respond to tickets, all within your branded private portal.

what constitutes a service user?

Any owner of a ticket is considered a “Service User”. For example, if you have 5 customer service reps working tickets in their name/ownership, you would have 5 “Service Users” and would need our Pro plan.

customer responses in the portal don't thread in Hubspot like emails do. what gives?

Bummer, we know. This is a current restriction of the Hubspot API. We are banging down their doors to allow us to do so, and this will be updated as soon as it’s available!

will all of my past tickets be imported? how long will that take?

Yes all of your past tickets will be imported into your portal. Currently we can import 50,000 tickets per 24 hour period, so we suggest playing a game or two of Tetris while you wait. 

I need an extra feature. can you build it for me?

Absolutely maybe. Reach out to us via live chat or support@appchemist.io and we’ll do our best to hook you up.